** Email Hello@coloristascloset.com for exchange address**
Do not send back exchange items without speaking with someone first.*
If you wish to exchange your item for another size, you must return your unwanted item back to us.
After we receive, inspect and approve your item, we will issue a store credit via E-Gift card.
You may then place an order for the desired size using your store credit.
Please allow up to 5 days from when your item arrived to the warehouse.
All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed cannot be accepted for store credit or exchange.
LOST OR STOLEN PACKAGES
When you place an order with us please note that the liability is between you and USPS, UPS, DHL. We do not make any exceptions to this policy.
We are always happy to help you try and find packages that aren't marked as delivered but we are not responsible for the lost item.
If a package has been scanned as delivered we are not responsible for lost or stolen packages.
We do have a few recommendations to help track down your package.
• Confirm that the shipping address you entered in is correct.
• Visit your local USPS office with tracking number to see where the mail man dropped off your package
• Check with neighbors to see if your package got dropped off next door.
• Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery.
Please wait at least 48 hours to see if the package turns up.